Shipping policy

Shipping & Pickup Policy

Last Updated: September 2026

At Celestial Aromatherapy, every order is carefully prepared and packaged to help ensure your handcrafted products arrive safely and ready to enjoy.

Order Processing

Because many of our products are handcrafted in small batches, please allow time for your order to be prepared before shipping.

Processing time is separate from the shipping time provided by the carrier. During holidays, special promotions, or high-volume periods, processing may take a little longer.

You will be notified when your order has been prepared and shipped.

Shipping

Shipping charges are calculated at checkout based on your order and selected shipping method.

Once your package has been transferred to the shipping carrier, delivery times are determined by the carrier and cannot be guaranteed by Celestial Aromatherapy.

Carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control may affect delivery.

Shipping Addresses

Please carefully review your shipping address before completing your order.

Celestial Aromatherapy is not responsible for packages delayed, returned, or delivered incorrectly because an incomplete or incorrect shipping address was provided at checkout.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee changes can be made after an order has been processed or shipped.

Will Call / Local Pickup

Prefer to pick up your order? Select Will Call at checkout.

After placing your order, please email us and let us know where you would like to pick up your products. We will contact you to confirm the pickup location and arrangements.

Please wait until you receive confirmation that your order is ready before arriving for pickup.

Damaged Orders

We take care when packaging every order. If your products arrive damaged, please contact Celestial Aromatherapy within 3 days of delivery.

Please include your order number, a description of the damage, and clear photos of the damaged product and packaging. Keep the product and original packaging until we have reviewed your request.

Due to the personal-care nature of our products, all sales are final and returns or exchanges are not accepted, except when we determine an appropriate resolution is necessary for an item that arrived damaged.