Refund Policy – Celestial Aromatherapy
At Celestial Aromatherapy, every product is 100% handcrafted in small batches with care, intention, and high-quality vegan ingredients. Because of the nature of our products, we want to ensure clarity and fairness in our refund process.
Due to the personal nature of bath and body products, we do not accept returns or exchanges on used or opened items for hygiene and safety reasons.
However, your satisfaction is important to us—if there is an issue with your order, we’re here to help.
If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery at:
Include:
We will gladly:
Orders may be canceled within 12 hours of purchase as long as production has not started.
Because our products are handmade in small batches, once production begins, orders cannot be canceled.
We clearly list ingredients to help you make informed decisions. Celestial Aromatherapy is not responsible for reactions due to allergies or sensitivities.
If you have concerns, please reach out before purchasing—we’re happy to help guide you to the best option (including dye-free or fragrance-free products).
Because our products are handmade:
These variations do not qualify as defects.
Refunds (if approved) are issued to the original payment method and may take 5–10 business days to process depending on your bank.
We’re a small business that truly values every customer. If something isn’t right, please reach out—we’ll always do our best to make it right.
📧 [email protected]
🌐 www.celestialaromatherapy.com
Lauri
Celestial Aromatherapy